Refund and Returns Policy - Talk Astro #1 Online Astrology

Refund and Returns

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

TalkAstro reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from our suppliers, TALKASTRO shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and TALKASTRO cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the receivers name and shipping address. You agree that, if TALKASTRO cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) TALKASTRO will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b) TALKASTRO will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, TALKASTRO accepts Visa, and various other debit/credit cards, net banking etc. and all payments made by above mentioned options, either through payment gateway on the TALKASTRO website or through TALKASTRO mobile application, if nay; are subject to specific terms and conditions of such third party payment gateways.

Order Modification/Cancellation Policy

There are some orders which we are unable to accept can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you through email/chat/phone call.

Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ advance notice.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number which will be required in the event you need to contact TALKASTRO.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week) or write to us at support@talkastro.in

Returns and Refund

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To return your product, you should mail your product to our office address as mentioned on our website .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at support@talkastro.in or call us at +91-92059 62400 (10:00 hours to 18:00 hours, Monday-Sunday). Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.

In genuine cases the company will refund payment for the damaged and/or defective product, only. For the wrong product delivered, company will either replace the product with the right one otherwise refund the amount for the wrong product delivered.

TALKASTRO is not responsible and does not guarantee refund for cases where:

Items are delivered to incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery. Product quality problems caused by improper handling of the product by the recipient.

Cancellation of order is allowed if such request is made at least 24 hours before scheduled delivery date and full refund will be made by TALKASTRO in such cases.

In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by TALKASTRO on confirmation over mail or phone call to the customer or recipient. Once processed by TALKASTRO, refund takes 10 to 15 business days to reflect in your account.

Damaged/Defective Products

We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at support@talkastro.in or call us at +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week)Monday-Sunday) within 48 hours of receiving the product. Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.

In genuine cases the company will refund payment for the damaged and/or defective product, only. Subject to the Terms and Conditions, once refund is initiated by TALKASTRO, it takes 10-15 business days for the refund amount to reflect in your account.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gemstones
Consultation Services
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on TALKASTRO’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by TALKASTRO.

Payment Details

Order delivery is totally subjected to the payment credited in TALKASTRO a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on our website and make the payment through Debit Cards, Credit Cards, Net banking etc.,

TALKASTRO doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his/her A/c.

You can even call us at +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week) to book an order.

Communications

You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that TALKASTRO provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week) and notify them about the same.

Feedback and Suggestions

At TALKASTRO, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week) or write to us at support@talkastro.in

Your feedback and suggestions are important to us.

Note: Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 15 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

Shipping & Delivery Policy

We usually process and dispatch all successful orders within 2-3 days business days once the order is confirmed; subject to acceptance of our terms and conditions mentioned in trailing paragraphs. You acknowledge that requested delivery time is non-binding. Estimated delivery is 2-3 business days and depends on the availability of the product and the destination to which you want the product to be delivered. However any successful order is delivered within 7 days in India, and max 10-15 days for other countries like US and UK. We only sell to specific countries, please refer to list of countries; if any, while placing any order outside of India.

Delivery may take longer due to:

1. Bad weather

2. Political or social disruptions

3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails / SMS regularly for updates.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time. Leave a note on the recipient’s door asking them to contact our delivery partner to schedule a delivery time.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Our courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. TALKASTRO reserves the right to reschedule the delivery to another date.

Exchanges

We allow replacement in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at support@talkastro.in or call us at +91-92059 62400 (10:00 hours to 18:00 hours, 7 days a week)Monday-Sunday) within 48 hours of receiving the product. Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@talkastro.in and send your item to our office address as mentioned on our website .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.